Once an order has been placed we can normally deliver within two days to all local sites. Touch Of Eden Nursery reserves the right to alter prices without prior notice. We require payment instantly for online sales or within 7 days of invoice date for commercial business transactions unless otherwise discussed. Payments may be made by Direct deposit, Cash on Pick Up, Bank Cheque, Mastercard or Visa.

For interstate orders we will have goods transported by sub-contractors to ensure prompt and safe delivery. At the time of delivery, orders need to be checked to ensure that species and quantities are correct and a copy of the Delivery Docket must be signed.

With plants in pots or bags in excess of 20kg we will require assistance with unloading order. Responsibility of the stock passes onto the customer once delivered but remains the property of Touch Of Eden Nursery until paid in full.

FREIGHT COSTS

Freight is calculated based on the individual order considering delivery address, tolls, site and stock required. Delivery is to the property alignment or as near as possible. Larger and/or ex-ground stock is not subject to a freight discount and will be quoted on an individual basis.

CANCELLED ORDERS

A restocking fee will be charged for orders cancelled after stock has been sourced, assembled and/or loaded for transport. Charges for delays in delivery due to weather do not apply.

RETURNS POLICY

Due to Myrtle Rust, NO returns will be accepted by Touch Of Eden Nursery. Stock damaged during transport after dispatch is the responsibility of your nominated carrier. All claims must be made to our office within one working day.

Should any plant fail to perform, we will endeavor to resolve the issue to the customers satisfaction, so please contact us as soon as possible.